Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our comprehensive policy below. This policy applies to both defective and non-defective products.

1. Return & Exchange Window

  • Time Limit: Customers must initiate a return or exchange request within 5 business days from the date of delivery. Requests made after this period will unfortunately not be eligible for a return, replacement, or refund.

2. Conditions for Returns & Exchanges

To be eligible for a return or exchange, the item must be in brand-new condition. This means the product must be:

  • Unopened and unused.

  • In its original, unaltered packaging.

  • Free from any signs of wear, use, or damage.

Note: All returns and exchanges are subject to inspection and final approval by our warehouse team upon arrival. Items that do not meet the "brand-new" criteria will not be accepted for a refund or exchange.

3. How to Initiate a Return or Exchange

All returns and exchanges must be processed via mail. Please follow these steps:

  1. Contact Customer Support: Email us within the 5-day window to report your request (please specify if it is a change-of-mind return, a layout/version error, or a quality issue).

  2. Receive Warehouse Address: Our team will provide you with the exact return shipping address of our warehouse based on your location. Do not send items back to the address on your shipping label without prior authorization.

  3. Ship the Item: Pack the product securely and mail it to the provided address. We highly recommend using a trackable shipping service.

4. Return Shipping Costs & Fees

  • No Restocking Fee: We do not charge any restocking fees for items that meet our return criteria.

  • Defective Products / Incorrect Items (Seller's Responsibility): If you received a defective product, the wrong layout, or the incorrect version, please email us a photo of the product along with the tracking number printed on paper within 7 days of delivery. In these cases, we will cover the resolution costs or guide you through the replacement process.

  • Non-Defective Products / Change of Mind / Cancelled Orders (Customer's Responsibility): If you wish to return a product due to a change of mind, or if the order was cancelled after it already dispatched from our warehouse, the customer is responsible for paying all return shipping costs. At this moment, we cannot provide prepaid return labels, so you will need to check rates with your local postal service or courier.

5. Refunds Processing Time

  • Warehouse Processing: Once your return package is safely received at our warehouse, our team will inspect it and process your refund within 24 hours.

  • Credit Reflection: After we issue the refund, the funds will automatically be applied to your credit card or original method of payment. It typically takes 3 to 7 business days for the refund to appear in your account, depending entirely on your payment service provider's processing times.

  • Refund Amount: For non-defective returns (change of mind), we will refund the product cost only. Original shipping fees are non-refundable.

6. Late or Missing Refunds (If Applicable)

If you have received a refund confirmation from us but do not see the credit yet:

  1. Check your bank account or payment provider balance again.

  2. Contact your credit card company or bank, as there is often an internal processing delay before a refund is officially posted.

  3. If you have done all of this and still have not received your refund, please contact us via email for further assistance.