Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Below are the details of our shipping rates, processing schedules, and estimated delivery timelines.

1. Shipping Destinations & Warehouse Location

  • We currently ship within Australia only.

  • All orders are dispatched directly from our warehouse located in Sydney.

2. Order Processing & Total Delivery Time

Your total delivery time consists of Order Processing Time (handling) plus Shipping Time (transit).

  • Order Processing Time: 1–2 business days (Monday to Friday). Orders are processed and dispatched within this window after payment confirmation.

  • Order Cut-off Time: 2:00 PM (AEST / AEDT), Monday to Friday. Orders placed after this time will begin processing the following business day.

Estimated Total Delivery Timelines:

To make it clear, here is the total estimated time from the moment you place your order until it arrives at your doorstep:

Shipping Method Order Processing Time Shipping Transit Time Total Estimated Delivery Time Cost
Standard Shipping 1–2 business days 3–5 business days 4–7 business days $11.00 AUD (FREE for orders $99.00+)
Express Shipping 1–2 business days 1–2 business days 2–4 business days $15.00 AUD

Note for Remote Areas: Deliveries to remote or regional areas may take a total of up to 12 business days (including processing time). Delivery times are dependent on the local courier and may vary during peak periods, weekends, and public holidays.

3. Order Tracking

Once your order has been dispatched, you will automatically receive a confirmation email containing your tracking number. You can monitor the progress of your delivery at any time via the link provided or through your store account.

4. Address Accuracy & Delivery Responsibilities

Please double-check and ensure your shipping address and contact phone number are entered correctly at checkout.

  • We are unable to redirect parcels once they have been shipped.

  • Customers will be held responsible for any additional shipping fees or redelivery costs arising from undeliverable packages or "returned-to-sender" items due to incorrect or incomplete address details.

5. Damaged or Missing Items

If your parcel arrives damaged, or if any item is missing from your order, please contact our support team within 48 hours of delivery at support@chilkey.com.au. Please include clear photos of the packaging and items so we can assist you promptly.

6. Contact Us

For any questions regarding shipping fees, delivery status, or custom arrangements, please feel free to reach out to us:

  • Email: support@chilkey.com.au

  • Our Sydney-based team responds to all inquiries within one business day.